The answers to many business problems are already inside the business, but the reason they are not found is because businesses don’t know what they know.
David Williams from Markham Williams & Associates Ltd. (MWAL) invites you to a seminar on finding and filling the gaps between business improvement initiatives (e.g. 6 Sigma, TQM, Lean, etc) and the shop floor.
If your business suffers from any of the following problems, then it probably has a knowledge management problem:
· Individual employees closely guard knowledge and insights.
· Expertise is not shared.
· Fear of job security exists.
· Employees cannot find critical existing knowledge in time.
· No knowledge is gained from failures; failures are soon forgotten.
· Employee’s departure causes loss of key clients, suppliers, best practices, firm competence, and even revenue.
· Managing the gate keepers to the company’s critical knowledge
· Collaboration is only lipservice.
· Frequent changes in software, communication protocols, and computing hardware and software.
· Technology advantages are soon copied.
· Business and IT strategy are not "on the same page".
· Expertise or skills gained during development of a product or service is not readily available to subsequent project teams, lost or redistributed.
Knowledge management is an approach to adding or creating value by actively leveraging know-how and experience within the firm, leading to increased productivity and reduced costs.
Join this interactive workshop style seminar to learn about:
· the problem of knowledge,
· types of knowledge,
· technologies available for managing knowledge,
· building a knowledge sharing culture, and
· knowledge management processes and procedures
